Calling customer service usually involves a kink in my shoulder, bad jazz flute music, and lots of waiting. I've decided that I've got better things to do, and thankfully, so has Fast Customer. This brilliant app (available for iOS and Android), lets you choose from a list of over 3,000 customer service numbers. Find the company you want to speak to, and request a callback with one button— then put your phone down and get on with your day... Fast Customer calls you back when there's a real live human on the line. If you like being reminded that "your call is important to us," and being asked to "press 1 for english," then you won't like this app. For the rest of you… it's the ultimate time-saver.
Download Fast Customer for iOS or Android
32 Comments
Steph Hay says:
Thanks for making this fantastic Twirl about us! And we've added Sears Home Repair for the next time you need 'em.
We're happy to answer any questions or respond to comments your viewers may have. Thanks again!
M the Organizer says:
Love this idea! Thanks for sharing! I am downloading this app. right now. Anything to make my day more efficient!
Heather Allard says:
Jazz flute! Hilarious, Carley. Thanks for yet another awesome 'twirl!
Nello Lucchesi says:
So, rather than calling me back on my iPhone, can I make it call me back on another phone number? Google Voice?
Leslie says:
Oh, please add Creative Memories. I can't tell you the hours I and other customers and consultants have spent waiting to get on line with customer service. Pretty please!!
Ilene Pedone says:
Great twirl. Would have saved 1/2 hour this morning if I'd known about Fast Customer. Downloading app now.
Elizabeth says:
Such a great app - thanks Carley!
Tasha says:
Love! Does it work with pharmacies?
Carlos says:
Love it!
EL Greene says:
I'd love to be able to use this, but I don't use a cell phone with email, texting etc ability. Can I download and use from my desktop computer? Thanks
Linda says:
I'm almost scared to ask...Is this just for the USA or can us Canadians play to?
Carlos says:
@Linda Don't be scared at all! One of FastCustomer's Co-Founders is from Victoria and he made sure to take care of his own. So, in short, yes yes yes Canadians can play!
Whitney says:
Carley! How great that agents from the company are responding to the twirl! That's AWESOME. Excellent customer service, Fast Customer!
Pierre says:
Australia........PLEASE PLEASE PLEASE!!!!!!!!!
Jaclyn says:
This is so helpful! Thank you in advance for the hours of my life you're saving.
randi says:
I have used this 4 times with United Airlines (they cancelled my tickets unintentionally!) and it really is AMAZING! The app did the dialing through the "press 1...now press 5" etc and it called me back when a real person was on the line! Fantastic app!!!
CKnobloch says:
Heather— Thanks Heath.
CKnobloch says:
Steph— We're loved Fast Customer forever, and are so glad to be able to feature it this week. I hope you'll help out with some of our more technical questions about FC on the comments. Thanks for being here!
Steph says:
Nello -- Yep, you can specify a Google Voice, landline, or other number in the iPhone app.
CKnobloch says:
Elizabeth— thank YOU for watching! Let me know if you download it and how it works for you.
CKnobloch says:
Ilene— THAT'S what I like to hear!
CKnobloch says:
Leslie— All you have to do is download the app and submit a company request... I think I heard back from Fast Customer in 24 hours or so that they had added it. They're very quick!
Steph says:
Leslie -- Added! You're all set: http://www.fastcustomer.com/creative-memories/customer-service
CKnobloch says:
M— glad you love it! Let us know how you like it!
Steph says:
You rock, thanks! And I'm happy to help!
CKnobloch says:
Tasha— have a look in their directory when you download it... if you don't see the pharmacy you need, just submit it and they'll add it to the directory (Twirlers are requesting companies in the comments stream and getting them added within minutes!)
Carlos says:
@EL Greene You sure can! Check out the homepage of http://www.fastcustomer.com/ - You can use text messaging, or a chrome extension. The text messaging feature may be what you're looking for.
Carlos says:
Sorry, I completely mis-read your message. We have another way for you! Check out this page: http://www.fastcustomer.com/listings
It will allow you to search through all of our companies. Once you get to the company page you want, simply click the blue "Have them call me" button.
Steph says:
Linda: Don't be scared, Canadians are welcome! (After all, our co-founder hails from Victoria.)
We work in the USA and Canada, and we hope to expand into more countries very soon!
CKnobloch says:
Whitney— Some companies are just awesome at customer service... it's like they focus on it for a living, or something...
Carlos says:
Once we master the USA and Canada, there's no doubt we are going to want to expand to the entire world. The passion to expand most certainly goes both ways!
CKnobloch says:
Jacklyn— You are so welcome!